AffirmX Support

We're here to help you get the most out of your AffirmX experience. Find answers to common questions or get in touch with our support team.

📧 Contact Us

Email: affirmx_support@proton.me

Response Time: We typically respond within 24-48 hours

Support Hours: Monday - Friday, 9 AM - 6 PM (UTC)

❓ Frequently Asked Questions

How do I generate new affirmations?

Simply open the app and tap the generate button. You can create affirmations based on different categories like confidence, success, health, and relationships. Premium users get additional daily generations.

What's included in AffirmX Pro?

  • Additional daily generations for every category
  • Text customization (fonts, colors, sizes)
  • Ad Free

How do I customize my affirmation cards?

AffirmX Pro subscribers can customize text fonts, colors, and sizes. Tap the customization icon when viewing an affirmation to access these features.

Can I share my affirmations?

Yes! You can share beautiful affirmation cards with friends and on social media. Pro subscribers get ad-free, unbranded sharing options.

How do I set up daily reminders?

Go to Settings → Notifications and enable daily reminders. You can customize the time that works best for your routine.

Why aren't my affirmations generating?

This could be due to:

  • Poor internet connection - check your WiFi or cellular data
  • You've reached your daily generation limit
  • Temporary server issues - try again in a few minutes

💳 Subscription & Billing

How do I manage my subscription?

Your subscription is managed through your Apple ID. To modify or cancel:

  1. Open Settings on your iPhone
  2. Tap your name at the top
  3. Tap "Subscriptions"
  4. Find AffirmX and manage your subscription

How do I restore my purchases?

If you've reinstalled the app or switched devices, tap "Restore Purchases" in the subscription screen to restore your Pro features.

Refund Policy

Refunds are handled by Apple through the App Store. You can request a refund by visiting reportaproblem.apple.com or contacting Apple Support directly.

🔧 Technical Issues

The app crashes or freezes

Try these troubleshooting steps:

  1. Force close and restart the app
  2. Restart your device
  3. Make sure you have the latest version from the App Store
  4. Free up storage space on your device

Notifications aren't working

Check that:

  • Notifications are enabled in the app settings
  • AffirmX has permission to send notifications in iOS Settings
  • Do Not Disturb mode isn't blocking notifications

🔒 Privacy & Data

What data do you collect?

AffirmX is designed with privacy in mind. We don't collect personal data on our servers. All your preferences and usage data stay on your device. For more details, see our Privacy Policy.

How do I delete my data?

Since all data is stored locally on your device, simply deleting the app will remove all your data. No server-side data needs to be deleted.

⭐ Feedback

Love AffirmX? We'd appreciate a review on the App Store! Your feedback helps us improve and reach more people who could benefit from daily affirmations.

Have suggestions or found a bug? Email us at affirmx_support@proton.me - we read every message!